Product warranty, Return, refunds and Exchange Policy

Damages and issues: - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

E-liquids: - For consumer safety reasons due to their consumable nature, all e-liquid purchases are final sale, and are neither subject to any warranty nor eligible for return or exchange. 

Disposable: - In case of Disposables vapes, that are defective on first-time use are considered defective or dead-on arrival (DOA) and may be subject to exceptions from our outlined warranty policy.

Please ensure you have thoroughly tested your device, within manufacturer specifications, shortly after purchase. 

We offer a limited DOA warranty in connection with disposable devices. If your disposable device does not function on first-time use, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and are mailed back at the customer’s cost.

Pods and Cartridges: - We offer a 30-day limited warranty in connection with closed-pod, if pods device does not function on first-time use we will replace the item, free of charge, provided you return the DOA product in its original packaging. You’ll also need the receipt or proof of purchase and are mailed back at the customer’s cos

Hardware: - We offer a 30-day limited warranty in connection with devices purchased of below brand :-

Caliburn – G2, Caliburn X Caliburn GK2 and Caliburn Crown D
Smok Nord 5, Nord 4 and Smok RPM5
Vaporesso Xros 3
SMOK ARCFOX 230W Starter Kit with TFV18 Tank [CRC Version]
SMOK SCAR-18 230W Starter Kit with TFV9 Tank [CRC Version]
GEEKVAPE AEGIS Legend 2 200W Starter Kit [CRC Version]

 

Please read our return refund and exchange policy.

Return and exchange: - A claim must be submitted, via e-mail, to our customer service team at dixievapeshop@gmail.com within 30 days of your order being delivered. Please ensure that your claim includes a detailed description of the issue, as well as the order number associated with the product in question. For quality assurance and assessment purposes, you will be required to complete an online form with additional details about the issue, including a brief video or photo documenting the issue.

In the event that the product is found to be defective, we will be able to provide an exchange or credit for future purchase (including free shipping).

To start a return or exchange, you can contact us at dixievapeshop@gmail.com.

Please note that returns will need to be sent to the following address: 

Dixie Vape Shop, 1370 Dundas St E Unit-10, Mississauga, ON L4Y4G4

If your return is accepted, Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at dixievapeshop@gmail.com.

Refunds: - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at dixievapeshop@gmail.com.